What is your returns policy?
Quibble free returns! All we ask is you return the item you wish to return in an unused and re-sellable condition, within 30 days of purchase.
How do returns work?
Just drop an email to firstname.lastname@example.org to notify us what you wish to return. We'll let you know where to send your return and keep a special eye out for it. Upon receipt we'll reimburse you immediately for the full price of the product. Please note, we do not refund any postage costs relating to either the purchase or return of the item.
Do you write my address on the beautiful packaging?
As many of our orders are gifts we don't write on the packaging. Instead we'll place your order in a mailing bag. Also - you can also add a gift message for free at checkout!
Do you post the receipt with the order?
We'll email you confirmation of your order but we wont post any receipt out with your order in case they are going straight to the recipient.
Can I include a gift message?
Sure. There is an option to include a gift message at checkout - it's free!
How long does delivery take and cost?
Does the story about the historical character behind each design come when I order?
What are the socks made of and where?
Luxury combed cotton from Istanbul. They also contain 18% nylon for strength and structure and 2% elastane for stretch. Read more here!
Can I get customised socks?
Customised socks make great memorable gifts for all kinds of events, clubs and societies. For large orders we can look to assist with this, please contact email@example.com for further details!
Can I change the delivery address for subscriptions?
Of course, just email us anytime (firstname.lastname@example.org). If you are buying as a gift and want to receive the first parcel yourself and want to send the subsequent ones direct to the recipient, then please add put your delivery address down when you checkout and email us afterwards.
Which designs are delivered in the subscriptions?
We'll choose which designs go in the subscriptions to keep it a surprise. We make sure each design is one you haven't received from the subscription before.
Can I cancel my subscription?
Yes, you can cancel anytime. No lock-in period. Just email us at email@example.com
What if I'm dissatisfied?
Trust us, you won't be. However, if for any reason you're unhappy with your purchase then just let us know and we'll ensure we resolve it: whatever it takes.
Is Ini a real name?
Yes, it's short for Inigo. As in the Early Modern English architect: Inigo Jones. And, for completion's sake, Alex is short for Alexander.
Any more questions? Just drop us an email at firstname.lastname@example.org